2.00 /5. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Driver very helpful and friendly. by Estrellax381 (1 review written), by Just dire!! Read Full Review, Written on: 27/07/2018 Read Full Review, Written on: 03/08/2018 Poor service. ... all came very well packaged and within 24 Hours by Parcelforce delivery. Not interested. © 2020 Trustpilot, Inc. All rights reserved. Ordered a package. So after walking round all the roads in my area (looking at the same house number just incase it had gone to the wrong road but correct house number) I pretty much gave up. Your web site easy to use. (1 review written), This parcel was not delivered even though both my wife and I were at home at the time a card was put in our mail box. All rights reserved. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. You've already flagged this George A 1 review. Expectations were set and not met. I've never taken insurance on a parcel either but am now also seriously worried if my parcel will be lost or damaged. Read Full Review, Written on: 07/09/2018 I booked a day off work in order to receive it. I responded immediately with option 4 ( please deliver in 2 working days) as I was away. Parcel Force's response to this is to ask the recipient to stay at home all day to wait for the parcel to be delivered so that they can refuse it.To top it all of, their customer service is non-existent. Update - We've not received any further response with regards to this review. Awaiting upon the delivery service - expect it to go well. I am happy Wayfair is going to use a different courier service… 3 hours before i checked it, when it still said otherwise, so that sucked. In some of the responses of PF they say they deliver to the address, i. e. the house, floor, flat, room etc. Use another Courier. Now I have to lift 21 kg parcel from post office. I'm told that the depot it's at is very big so what do I expect???? Driver didn't tried to deliver !!! This caused a two week delay to our parcel reaching the recipient when we had paid for the 48 hour service. Therefore, very hard to trace if a parcel goes missing...in this case a 140 pound pair of trainers. Myleee354 (1 review written), by I have absolutely no confidence that this parcel has been delivered & given the lack of action / timescales that have elapsed, little to no chance of the parcel being traced. MaximAshworth (1 review written), by Poor service !!!!! But ALL of it WAS included in my case!! Wasting paid employee salary.!!!!! 208Pierce (1 review written), by by After 15 minutes he asks for the tracking number, then advises me it was returned to sender yesterday. They are desperately incompetent. Their driver has admitted that our parcel *was not* delivered to the mail room or postage inwards department of the hospital, instead delivering it to a completely random department JUST TO OBTAIN A SIGNATURE. The consignment was in 3 parts but I only received 1 box. Read More, " Ideal for sending larger parcels. After my parcel not being delivered I put in a claim - 3 weeks later no updates. Thank you for taking the time to review Parcelforce Worldwide. NEVER AGAIN !!!! Why in the world was it handed in to a different person?! Now that the parcel will be delivered after a grand total of 5 days, this food will be spoilt and mouldy. Trying to support small business. Ordered a phone express 24 hour delivery last Friday and it's still sat in London depot so I've waited in for nothing, I needed it asap :/. Customer service operator should not be employed in customer services, she sounded like a complete ****, she was no help at all. Out for delivery today, should have been here between 2-3. If you'd like to revisit this matter with us, please get in touch. All rights reserved. Nor do they look at the actual parcel address when delivering, going only by the postcode inputted by the Post Office.Poor company with no desire to be accountable for its own mistakes. for the first week I was just told it was delivered and to check with my neighbours.
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