General conditions for business and booking, The General Terms of Business and Special Booking Conditions apply to the use of the web portals and the booking of journeys by FlixBus. Cancellation due to Covid-19 operational changes: If your ride is affected by a cancellation due to Covid-19, we will reimburse your cancelled trip and provide you with a full refund of the ticket price in the form of a voucher as per our Terms & Conditions . Please see our full disclaimer page for more information. Moreover, they shall only have a right of retention if and to the extent that their counter-claim is based on the same contractual relationship. COPYRIGHT DISCLAIMER:Many of the articles on Two Monkeys Travel Group are guest posts by a number of Approved Contributors and are hosted by Two Monkeys Travel Group. I. Where can I apply for this?
read more, The worst travel company ever. The processing fee will be reduced to an amount of €2 (or the amount corresponding to the respective currency) per passenger and journey, plus any bank transfer fees, if the carrier is FlixMobility GmbH or FlixBus DACH GmbH and if the request is made promptly, at the latest within one week after the ticket expires.
The place of jurisdiction for registered traders, legal and natural persons who have no general place of jurisdiction in Germany, as well as for natural persons who have relocated or resettled abroad after concluding a contract of carriage, whose domicile or habitual residence at the time of the complaint is not known, is Munich. My first major travel was in 2016 in the beautiful city of Cebu. I found a regiojet bus at the station instead which was great. 4.2.4.1 Customers shall only be entitled to a right to offset in the event that their counter-claims have been legally established or are uncontested or acknowledged by us.
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5.6 If a ticket for which the FlixCompanies are carriers is not used for the journey, the fare will be refunded upon presentation of the ticket less a processing fee per journey and passenger, unless the passenger can prove that damage or damages for a lesser amount were incurred. 4.5.1 The number of reduced tickets that can be purchased in accordance with price campaigns carried out by FlixMobility GmbH as part of its marketing activities is limited to three tickets per person.
A ticket is generated for each person and each journey. Fatima is a full-time writer of Two Monkeys Travel. 5.5 If a refund voucher is used for a booking, the same cancellation terms and conditions also apply to the new journey. 4.4.9 The passenger has the right to withdraw from the purchase agreement within 14 days. How to request a refund. 5.6 is not applicable for tickets issued by FlixTrain GmbH. What if I made a mistake while booking? What should I do? Money has been debited from my account but I did not receive a ticket. Can I exchange my voucher for its cash value?
Step 4: Click “Change”. 2349 Views • 03.08.2020 • Knowledge. Connections with transfers (interconnections) are treated as one journey.
She also enjoys learning languages and other country’s cultures. The voucher is valid for 12 months and is worth the price of your booking minus a cancellation fee, if applicable.
How to request a refund. I arrived at the bus to find the driver angrily berating a young lady in german she tried saying she couldn't miss this bus and the queue in the kiosk was to long to which he replied " i dont care not my problem" he eventually relented and told her to get on, I followed her on he barked at me for my ticket when I said i need to buy it from you he shouted that i should go to the kiosk and continued to rant after i said theynsent me from the he barked 7.50 at me took my money and gave me the ticket no ask of passport or anything else like the guy in the kiosk but gave to ticket straight away so why the hostile attitude? What should I do?
Payment & Refund.
4.2.5.1The total ticket price stated in the online shop includes any payment fees that are charged by third-party providers for the payment method chosen by you and which have to be paid by you, as well as statutory sales tax.
Your voucher is valid for 1 year. Discount vouchers with a percentage value or vouchers for a free journey can be redeemed for the ticket fare only. service fees, extra charges for bicycles or baggage) cannot be paid for using these voucher types.
Notice of withdrawal must be given in text form. It varies on the date of your cancellation. Step 3: They will send a new booking confirmation by e-mail when a change has been confirmed. Low-cost tickets are just a few clicks away on our App or website.
4.1 Tickets can be purchased using different payment methods, depending on the booking site: 4.2 Special conditions of payment with credit card: 858 Views • 25.06.2020 • Knowledge. If you continue to use this site we will assume that you are happy with it. In general, FlixBus doesn’t issue refunds in the form of money.
It sucks big time to be in the middle of your trip without a phone.Remember that you shouldn’t put the ‘#’ sign with your booking number. 4.2.3 After unsuccessful collection efforts by FlixMobility, claims will be passed to an external service provider for further processing. After that, I got interested in traveling. Can I cancel my booking? I would rather pay more and go with a company, that treats their employees and customers with decency and respect.
Cancellation and Refund Policy, You can cancel your booking with Flixbus up to 15 minutes before your departure time. When leaving vienna I decided to use flixbus to get back to bratislava due to the times and pickup point. 4.5.4 In cases of fraud, attempted deception or suspicion of other illegal activities related to the purchase, redemption or transfer of tickets, FlixMobility GmbH reserves the right to cancel any tickets purchased in full or in part.
If you change your trip less than 30 days prior to departure, a cancellation fee is deducted from the voucher value. 4.2.2.1 Payment by Credit card.
They do not own any buses and do not hire drivers. Click to Save SALE. Address: FlixMobility GmbH, Birketweg 33, 80639 München Germany. How can I pay when booking? However, I saw on their website that they can refund for unused tickets. If you are experiencing difficulties while accessing this website, please give us a call at +44(0)1491502156 or refer to the FlixBus Google Assistant App.
2. I would like a refund for my unused ticket. 21492 Views • 20.08.2020 • Knowledge. Regulamentation is important, but shouldn't be more important than helping people.
Step 3: Select the trip you want to edit. After that, we might charge a cancellation fee. It varies on the date of your cancellation. Changing the name of the passenger is also free, but if the ticket price has risen since your booking, you will be charged the price difference. An ‘unknown error’ has occurred. By paying by credit card, the customer instructs their credit institution at the time of the booking to inform FlixMobility or a third party authorised by it, in case of a chargeback, of the customer’s name and complete address, so that FlixMobility can assert its claims against the customer. First one from Barcelona to Montpellier was downgraded to some Azur bus, which had no wifi, nor plug socket. We use cookies to ensure that we give you the best experience on our website. But they are the ones who are in charge of marketing, permits, network planning, customer service, pricing, and quality management. Total 25 active flixbus.com Promotion Codes & Deals are listed and the latest one is updated on October 17, 2020; 6 coupons and 19 deals which offer up to 50% Off and extra discount, make sure to use one of them when you're shopping for flixbus.com; Dealscove promise you'll get the best price on products you want. Vouchers; More. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging.
FlixBus' goal is to provide you a convenient, affordable and easy to use bus service. I will never use Flixbus again and I recommend everyone to do the same!The reason I write this review now is that I just met a fellow traveler in Prague central station with a similar problem... waiting for a flixbus that never arrived. Location (Warsaw central station), address and even a map of the pickup point was provided but it seemed fishy to me since I never seen big buses depart from there. A cancellation voucher is issued during your cancellation. You can make changes up to 15 minutes before your departure time. To be sure, I called flixbus and they confirmed the location so I was not worried anymore.Well, that was clearly a mistake!
General conditions for business and booking, General terms and conditions of carriage - Selection.
Money has been taken from my account but I did not receive a ticket. You can change the following information in your booking: *If you would like to change the departure time or destination, you must first cancel the part of the trip you wish to change. My account. 4.2.2.3 Passengers are required to pay the banking charges incurred in the event of a chargeback associated with a credit card payment. There is no entitlement to approval or redemption of the affected voucher. 1683 Views • 16.09.2019 • Knowledge. We always offer the best deals, plus a safe and pleasant travel experience.
I mean - is it worth the cheap price, if you are also treated in the cheapest way possible?
Very disappointing and will avoid whenever possible. I requested my money back that very same night (which they made extra difficult) but despite me having evidence, they were extremely reluctant to do so and didn’t reply for almost two months until I finally gave up.
Cancellation charges may also be incurred.
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